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Delivery & Returns
Last updated: May 14, 2016
Thanks for visiting our website and reviewing our Delivery & Returns Information & we highly appreciate the level of trust you place in us.
The below section explains how we handle and Processed the delivery and return of your goods and Orders.
BOGO Bazaar PVT LTD ("us", "we", or "our") operates the http://bogobazaar.com/ website (the "Service and sales").
This page informs you of our policies regarding the Delivery and Returns of your orders placed with us us
When will my order be delivered?
We usually deliver within 5-9 working days of placement of the order. All delivery times for specific items are listed in the items page and in the shopping bag page. For orders with multiple items and different delivery times, the longest delivery time applies.
Are there any additional shipping charges?
Below Rs. 600
Rs. 600 to Rs. 1000
Above Rs. 1500
COD (Cash on Delivery)
We would like you to have complete peace of mind when buying products from http://bogobazaar.com/ . You can return all items within 7 days of receipt for a full refund of the item purchased. This excludes bodysuits, Jewellery ,swimwear, and items purchased on sale or using a promotional discount code. The refund amount will be credited back to your http://bogobazaar.com/ account as a voucher or credit points.
In case of manufacturing defect with the item, it can be returned to us within 15 days of receipt and you will be refunded after the items have been inspected by us.
Some additional guidelines:
Within the first 7 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
Please do take care that that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags, Price Tag, Shipping Tag etc.). For all self shipped returns, we recommend you use a reliable courier service.
Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 7 days.
You can inform us within 7 days of receiving the parcel by writing to us at Customer_Care@bogobazaar.com Please make sure that the items are securely packed and handed to our pick-up person.
We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.
Should you use the Return Form to dispatch the Return from your end more quickly, will apply
Please note that items on sale are non-returnable and non-exchangeable.
What can I return?
You can return any products ordered from http://bogobazaar.com/ within 7 days of delivery. In case of items with manufacturing defects, you can return products within 15 days of delivery and we will exchange the product after we have received it in our warehouse. Returned products must be returned with all original packaging and tags that they were shipped with.
To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.
Please Note: The no-questions-asked return policy is not valid on items that are on sale. These can only be returned due to manufacturing or defect/negligence on our part.
How do I return products to http://bogobazaar.com/
It's a simple 2 step process:
Call up our Customer Support at 9718415678 to place your returns request. After guiding you through the process, our Customer Support Executive will inform you whether we can organize a pickup for your return in your area or if you would be required to arrange for shipment of your return yourself.
In case of damaged/broken goods, send us the images on Customer_Care@bogobazaar.com.
It's a simple 1 step process:
Fill out the return form shipped to you with the order, follow the instructions on the form and ship the products to us and send us the images on firstname.lastname@example.org.
1. In case you have opted for http://www.bogobazaar.com to organize the pickup of returns, our logistics team would organize the pickup within 48-72 hours of placement of the pickup request. Please do ensure your availability and shipment readiness for handing over the return to the pickup team.
2. If your pin code is not covered by our pickup services, you would need to self-ship the return item. Rewards point are subject to your returns being inspected upon receipt at our end.
3. In case you are self-shipping your returns back to us, please retain your shipping receipt and update customer care on 9718415678 or email us the tracking info on Customer_Care@bogobazaar.com so as to enable us to track the delivery of your returns to us. We will not be liable for items damaged in transit if self shipped.,
Where do I send my return?
Please make sure that the following address is clearly printed/written on your returns parcel with the http://www.bogobazaar.com order # in cases of both pickup and self shipping; please also include the original invoice as proof of purchase with the return.
The Returns Desk,
BOGO BAZAAR Pvt. Ltd.
House No. N1, Ground Floor, Kirti Nagar , New Delhi 110015
How long will the entire process take?
It can take up to 7 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually you will receive your refund in term of store credit at the end of this 48 hour window.
Do I get charged for returning products ?
We arrange one free reverse shipment and do not charge any fees for pickups arranged for, and serviced by us. You can also to ship your returns to us yourself to "The Returns Desk".
How will I be refunded for the return ?
On successfully processing the refund, the refund amount would be credited to your http://www.bogobazaar.com account as a voucher or credit points. You would be able to use this credit on any of your subsequent purchases on http://www.bogobazaar.com.
Can I request delivery to an international shipping address?
At the moment, http://www.bogobazaar.com only delivers within India.